Hardware Service Programs
NI hardware service programs go beyond the included one-year warranty by offering additional time saving entitlements to help you avoid hassle, improve uptime, and maintain traceability at the lowest price.
Service Program Options
Standard Service Program
Lower your total cost of ownership and avoid unplanned maintenance expenses.
PremiumPlus Service Program
Collaborate with us on a customized program that is tailored to meet your specific requirements.
| Service | Hardware Warranty | Standard Service Program | Premium Service Program | Description | Turnaround Time |
|---|---|---|---|---|---|
Duration at Point of Sale | 1 year; included | 3 years; optional | 3 years; optional | NI enhances warranty coverage with additional service benefits provided with a hardware service program. | — |
Maximum Duration with Renewal | ≤ 3 Years with Service Program | ≤ 3 Years
| ≤ 3 Years
| NI maintains high performance and availability of your hardware for up to three years with a hardware service program. For coverage beyond three years, NI provides life cycle service options.
| — |
Repair Coverage |
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| NI restores your device’s functionality and includes firmware updates and factory calibration. | <10 working days1 + standard shipping |
| Accidental Damage |
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| One-time repair for accidental damage due to ESD, EOS, or minor damage. | ||
System Configuration, Assembly, and Test2 |
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| NI technicians assemble, install software in, and test your system per your custom configuration prior to shipment. | — |
Advanced Replacement3 |
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| NI stocks replacement hardware that can be shipped immediately if a repair is needed. | <1 working day + express shipping |
System Return Material Authorization (RMA)2 |
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| NI accepts the delivery of fully assembled systems when performing repair services. | — |
Technical Support |
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| NI provides access to support resources for your hardware. | — |
Optional Calibration Plan (Additional Cost) |
| Standard | Expedited4 | NI performs the requested level of calibration at the specified calibration interval for the duration of the service program. | Standard: <10 working days + standard shipping Expedited: <3 working days + express shipping |
Note: You can choose one- or three-year program durations for both Standard and Premium Service Programs.
Contact your NI sales representative to learn more about customizing your service program.
1Applies to non-RF products only. Standard extended repair coverage for RF products is <15 working days + standard shipping.
2This option is available for PXI, CompactRIO, and CompactDAQ systems.
3This option is not available for all NI products in all countries. Contact your local NI sales engineer for more information.
4Expedited calibration is only available for the Traceable calibration level.
NI can customize the offerings listed above or offer additional entitlements such as on-site calibration, custom sparing, and life-cycle services through a PremiumPlus Service Program. Contact your NI sales representative to learn more.